Milestones in customer service – or – more reasons I love New York

A deli on the upper West side.
Patron: "Why don't you guys open a store on the East side?"
Counterman: "Why don't you move to the West side?"

A camera store.
Patron: "Do you have Tri-X?"*
Counterman: "Never heard of it."
A pause, customer cranes his neck to look at the wall of film behind the counter
Counterman: "How many do you want?"

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* Tri-X is a B&W film by Kodak, perhaps the most popular kind.

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