Monkey survey, monkey's due

I don't remember how I first discovered SurveyMonkey, but it was years and years ago, and I've used it again and again since. Just recently, two completely random projects had SurveyMonkey components, reminding me of the quality of the service and affirming its success.

The monkeys have been busy, and the site - and the surveys it makes - are looking much more polished these days, but oddly enough, the pricing is still pretty old-fashioned. Try as I might, it seems to be impossible to pay more than $200/year for unlimited surveymonkeying. And that includes actual email support (not that I've ever needed it), branching logic, randomized choices in response order, unlimited questions and respondents, and all kinds of customization. This is truly a professional-grade tool, even if it has a goofy name.

Listen up monkeys, there must be a way to get more upside from your bigger customers who can afford it. I know there's competition, but so far as I can tell, none of it measures up, and the true business user is likely to put a higher value on what you can deliver.

Just remember who gave you the good advice, and cut me a nice discount when you wake up and charge what you're worth.

4 Responses

  1. Mickey
    Actually it doesn't have branching logic and says right on their site...this is pretty disappointing.
    • Good catch Mickey. What I erroneously called "branching logic" is in fact "skip logic" which craftly people have been known to use to similar effect. It still underscores my point - you get a lot from SurveyMonkey for the money, but some of us would love to pay more and get even more.
  2. FluidSurveys
    You should check out http://*REDACTED*.com - we have lots of features (including advanced skipping and branching logic) and have a beautiful drag and drop interface that you'll really like!
  3. Dear Fluid: I'm thinking you would look like less of a corporate tool if you added something to this thread besides an advertisement. Maybe tell us why branching logic is important? Show some value or original thought and I'll post your link.

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